Shipping policy

Shipping Policy

At ShahereKhaleej.com, we carefully prepare and package every order to ensure that your customized wall décor, frames, personalized names, home décor, office décor, and Arabic décor products reach you safely.

1. Order Processing

All orders are processed after successful payment and order confirmation.
Since many of our products are customized and made according to customer requirements, processing time may vary depending on the product, customization, quantity, and order volume.
We will make every reasonable effort to process your order within the estimated timeframe provided at the time of purchase.

2. Delivery Time

Our standard delivery time is 4 – 7 working days. But in Case of Public Holidays, Road Blockage it will may be longer that Committed to delivery Parcel time. Estimated delivery times are provided as a general guideline and may not always be guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during the checkout/order confirmation process.
Shipping costs may vary depending on the delivery location, package size, weight, and selected delivery service.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact details.
ShahereKhaleej.com will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

5. Courier Delays

Once an order has been handed over to the courier company, delivery is subject to the courier's schedule and operational conditions.
Delays caused by courier services, weather, public holidays, road conditions, strikes, or other unforeseen circumstances are beyond our direct control.
We will, however, assist customers in following up with the courier whenever possible.

6. Damaged Packages

We carefully package our products before dispatch. If your order arrives visibly damaged, please take clear photos or videos of the package and product and contact us within 48 hours of receiving the order.
We may request photographs or videos for verification before providing an appropriate solution.

7. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.
After reviewing the issue, we may arrange a replacement or another appropriate solution where applicable.

8. Customized Products

Customized products are prepared specifically according to the information and requirements provided by the customer.
Customers are responsible for checking the spelling, name, size, color, design, and other customization details before confirming the order.
Once production has started, changes to the order may not be possible.

9. Delivery Attempts

Customers should remain available at the provided contact number and address to receive their order.
If an order cannot be delivered because the customer is unavailable, provides an incorrect address, or refuses to receive the package, additional delivery charges or other arrangements may apply.

10. Contact Us

For questions regarding shipping, delivery, or your order, please contact us:
Website: ShahereKhaleej.com
Email: shaherekhaleej@gmail.com
Phone/WhatsApp: +923028873466